Support Contact
Email: Johnny@oneironautstudios.us
Phone: +1 302 490 9263
Address: 3400 Pan American Dr, Miami, FL 33133
Support Hours
Monday to Friday, 9:00 AM to 6:00 PM. Support requests received outside business hours will be reviewed on the next business day.
What We Can Help With
- Project status updates
- Photography session coordination
- Research project updates
- Polling campaign questions
- Invoice and payment inquiries
- Refund requests
- Cancellation requests
- Deliverable access issues
- Scope or service questions
- General customer support
Required Information
To help us respond quickly, include your full name, company name, email used for the project, invoice number if available, service purchased, date of payment, description of the issue, and supporting documents or screenshots if applicable.
Response Time
Most support inquiries are reviewed within 1 to 2 business days. Billing, refund, cancellation, or project dispute requests may require additional review.
Professional Communication Policy
Oneironaut Studios INC works through written communication, approved scopes, invoices, service terms, and defined deliverables. Paid projects begin only after the scope, pricing, timeline, and payment terms are confirmed.