This Refund & Cancellation Policy explains how Oneironaut Studios INC handles refunds, cancellations, deposits, project fees, and service-related payment matters.
1. Service-Based Business
Oneironaut Studios INC provides photography, marketing research, public opinion polling, campaign intelligence, and related project support services. Because our services involve planning, labor, scheduling, production, software, research platforms, survey tools, vendor coordination, and project-related costs, refund eligibility depends on the project stage.
2. Deposits and Advance Payments
Some projects may require a deposit or advance payment before work begins. Deposits may be used to reserve production time, purchase tools, secure vendors, schedule photography, prepare research materials, activate polling platforms, or begin project planning. Deposits may become non-refundable once work has started, resources have been reserved, or project-related costs have been incurred.
3. Refund Eligibility
Refunds may be considered if the client paid for a service that has not started, made a duplicate payment, canceled before resources were allocated, Oneironaut Studios INC is unable to provide the agreed service, or a refund is required by applicable law.
4. Non-Refundable Items
- Completed photography sessions
- Delivered images, reports, research, polling results, or consulting work
- Deposits after work has started
- Vendor or contractor expenses
- Survey distribution costs
- Research platform costs
- Advertising or media spend already incurred
- Travel, location, or logistics expenses
- Rush fees
- Custom project planning
- Administrative work already completed
5. Cancellations
Clients may request cancellation by contacting Oneironaut Studios INC in writing. Cancellation requests must include client name, company name if applicable, invoice number, service purchased, and reason for cancellation.
If a project is canceled before work begins, the client may be eligible for a full or partial refund. If cancellation occurs after work begins, Oneironaut Studios INC may retain fees for completed work, reserved time, incurred costs, and administrative expenses.
6. Photography Rescheduling
Photography sessions may be rescheduled if the client provides reasonable notice. Rescheduling is subject to availability. Additional fees may apply for last-minute rescheduling, location changes, weather-related changes, additional production time, vendor schedule changes, or rush delivery requests.
7. Research and Polling Projects
Marketing research and public opinion polling projects may involve survey setup, audience targeting, paid distribution, data tools, response collection, analysis, and reporting. Once survey setup, polling distribution, data collection, or analysis has started, refunds may be limited or unavailable.
8. Refund Request Process
Refund requests must be sent to Johnny@oneironautstudios.us. Please include full name, company name if applicable, invoice number, service purchased, payment date, reason for refund request, and supporting documentation if any.
9. Refund Review Timeline
Refund requests are typically reviewed within 5 to 10 business days. If approved, refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider, card network, or financial institution.
10. Chargebacks and Payment Disputes
Clients are encouraged to contact Oneironaut Studios INC before initiating a chargeback or payment dispute. We make reasonable efforts to resolve billing concerns, service questions, refund requests, and project disputes directly and professionally.
11. Contact
Oneironaut Studios INC
3400 Pan American Dr, Miami, FL 33133
Phone: +1 302 490 9263
Email: Johnny@oneironautstudios.us